Online Job Application Process
Online Job Application ProcessYou can get the chance to work at BCAA by applying online. Below, you can find the detailed information about the hiring process of BCAA which offers entry-level and managerial positions.
Work at one of the 50 best employers in Canada.
If you are looking for an empowering and progressive place to build your career, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Go the extra mile and share our vision to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.
Apply Online BCAA Jobs
You can be a member of BCAA family by completing the hiring process which is explained below. In order to finish the application process, you can use the link provided below to access to the online application BCAA where you can find out more about the position for which you want to apply.
CALL CENTER – MEMBER EXPERIENCE REPRESENTATIVE
Position Overview
Aon Hewitt has announced BCAA as a 2018 Canadian Gold Level Best Employer
If you are looking for an empowering and progressive place to build your career, then you’ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Go the extra mile and share our vision to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.
Automotive Services
- Are you able to work in a 24/7 shift-work environment?
- Are you available to work in the evenings, weekends and holidays?
If you said yes to the above, then this might be a great career opportunity for you!!!
Our Road Assist Contact Centre is a 24/7 operation that supports the needs of BCAA members throughout the province of British Columbia.
Currently, our Road Assist Department is hiring for a Member Service Representative on a (6) month term. The successful candidate will be required to work a variety of shifts, including evenings, weekends and holidays .
Reporting to the Manager, Member Experience, the incumbent will be responsible for delivering BCAA Roadside Assistance benefits and solving member mobility situations or needs, assisting members through the sales and renewal process, and presenting upgrade options based on specific member situational needs.
In addition to a resume, candidates must present a cover letter that demonstrates and exemplifies the following: continuous learning, customer service experience, and technology & phone communication skills.
What is the status?
Temporary Full-Time
Key Responsibilities Include
What you will be doing?
- Manage Member requests
- Sell, upgrade and cross-sell BCAA products and services to new and renewing Members
- Acquire and maintain product and systems knowledge
Minimum Qualifications
What you bring to the role?
Education:
- Completion of Grade 12
Experience:
- One year experience interacting with customers in a in a sales and service environment.
Technical Skills:
- Minimum keyboarding skills of 35 WPM and 5,000 keystrokes per hour
- Intermediate knowledge of MS Office Suite products (Word, Excel, Outlook)
Qualitative Skills:
- Proven customer experience skills
- Strong written and verbal communication skills. Proven ability to clearly articulate information in
- English to all demographics by telephone.
- Proven judgment and decision-making abilities. Must be able to quickly consider costs and benefits in order to make appropriate recommendations.
- Proven critical thinking abilities. Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Demonstrated ability to work within a team environment
- Demonstrated active listening skills
- Proven accuracy and attention to detail
- Demonstrated multi-tasking abilities and ability to work in a fast-paced environment
Availability and flexibility to work a variety of shift combinations in a 24/7 operation.
Background Check: Must successfully pass a background check, which may include a criminal, credit, and credential check
Preferred Qualifications:
- One year post-secondary education
- Contact centre experience
- Knowledge of BCAA systems such as D2000, Diamond, NEAT and Cisco and/or demonstrated ability to learn proprietary computer programs
- Completion of BCAA Membership and/or Member Resolution training
- Geographical knowledge of British Columbia
- Demonstrated ability to generate sales leads or sales
BCAA Application Form/PDF
You can check whether there is printable application form available for BCAA and you can download it if there is one. You can either submit the application form in person or you can send it via email.
How to Apply for BCAA Jobs;