American Express Job Application Process
You can get the chance to work at American Express by applying online. Below, you can find the detailed information about the hiring process of American Express which offers entry-level and managerial positions.
American Express Canada is a company with a long history and a bright future. A Canadian employer since 1853, Amex has created a culture that nurtures extraordinary talent and turns careers into unparalleled experiences. A company where every employee is given the opportunity to learn, grow and excel. Amex is always on the lookout for driven, forward-thinking and creative people ready to take their career to the next level. So, if you share our passion for excellence, our dedication to great service and our excitement about innovation, there’s a world of opportunity waiting for you in a career with American Express Canada.
Apply Online American Express Jobs
You can be a member of American Express family by completing the hiring process which is explained below. In order to finish the application process, you can use the link provided below to access to the online application American Express where you can find out more about the position for which you want to apply.
Assistant Manager, Acquisition & Website Optimisation
This role will suit someone who enjoys a diverse, fast-paced and collaborative team environment. The successful candidate will bring a strong digital mindset with deep performance experience, a track record in digital product innovation, and solid understanding of website management and conversion optimisation goals.
In this role you will be responsible for the following;
- Managing consistent card acquisition for the Consumer Card portfolio through development of our on-site experience
- Optimising our site with new pages, content and tools to enable a better user experience and an increase in conversion rates for new customers
- Local project management lead and influencer for global initiatives involving website capability and conversion rate (CRO) enhancements
- Work side-by-side with counterparts responsible for broader site, SEO, Display Media, Search, Affiliate, Co-brand Partnerships, MGM, Internal Acquisition & Early Engagement to drive cross-channel efficiency through the conversion funnel
- Updating the business on website traffic & conversion performance through the development, maintenance and distribution of web analytics reports
- Maintaining market awareness of both competitors and technological advances to develop future plans for digital acquisition improvement
- Lead direct reports to manage the consumer acquisition area of the website, executing critical site changes in support of campaign activity, and delivering optimisation tests on-time and on-budget with a strong focus on control and compliance
Qualifications
To be considered for the position you must have:
Critical Requirements:
- Digital marketing experience – you will understand the fundamentals of building and optimising a successful website.
- Web Analytics – experience building reports & dashboards to track performance, and drive insights & actions.
- Experienced marketing professional with digital capability and/or website development & optimisation experience.
Core Competencies:
- Experience managing multiple stakeholder relationships with strong communication and influencing skills to convince and gain buy-in to strategies and tactics
- Solution-oriented individual with ability to develop innovative solutions to complex issues
- Ability to drive results and innovation in a fast-paced, dynamic environment
- Strong analytical, creative and problem solving skills
- Positive and energetic attitude and work ethic
Premium Travel Consultant
- Chance to work with Premium Card Members
- Access to some of the world’s most luxurious brands and partnerships, exclusive to American Express
- A culture that promotes team work and encourages innovation and high performance through coaching and learning
- An opportunity to grow your career at American Express
- An environment that supports healthy living and work-life balance
- Penalty rates will apply for any weekend shifts
- A work free Birthday
Qualifications
- The ability to provide exceptional Customer Service
- Travel experience including geography, products and systems
- Strong knowledge of a GDS system (Sabre would be desirable).
- Fares and ticketing knowledge
- A strong desire to exceed targets in customer satisfaction and sales
- A strong knowledge or understanding of luxury products including airlines, hotel and cruise and tour companies.
Customer Care Professional, Merchant Services
Every one of our Customer Care Professionals represents the American Express Brand. They take their work personally because they’re more than a friendly voice on the phone, they’re problem solvers and relationship builders. And the people you’ll work with, and the customers you’ll care for, value your passion and unique personality as much as we do.
- As part of the team, you will have access to some industry leading benefits:
- Work free birthday.
- A supportive team, service oriented environment, subsidised gym memberships and centrally located CBD offices.
Career opportunities across the broader American Express business, including domestic and international positions.
It’s impossible to list everything you’ll do here because every customer is different. But a few things are clear, you’ll:
- Provide premium customer service to our Merchants to assist and resolve their inquiries and problems over the phone, email and correspondence.
- Meet timelines and quality standards, in line with compliance initiatives.
- Attend team meetings as required, maintain prepared business schedules, plans and activities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Implementation Associate
Accertify Inc. a wholly owned subsidiary of American Express is a leader in providing software, tools and strategies for preventing online fraud and mitigating enterprise-wide risks. Accertify is committed to providing e-commerce companies with comprehensive and cost-effective solutions to fight fraud and reduce risk in a card not present environment.Implementation Associates are responsible for helping deliver successful deployment of the various components of Accertify’s Interceptas fraud prevention platform.
These responsibilities include:
- Configuration of complex software integration projects with the expectation of meeting and exceeding company-defined standards, with the expectation to migrate into increasing levels of project management, definition, and design.
- Utilise strong interpersonal and communication skills to develop strong relationships with customers to deliver exceptional service and ensure that expectations are exceeded.
- Act as a liaison between new Customers and Accertify internal departments including sales and technical development.
- Job requires potential travel to Customers’ site
- Work closely with Accertify subject matter experts to evaluate and identify emerging technologies / fraud trends and adapt new approaches and features as needed.
- Define and perform testing of the final customer solution to ensure a high level of quality
- Develop and deploy fraud transaction screening rules and methodologies.
Qualifications
- Bachelor’s Degree with a focus on software implementation and integration or software project management
- Strong Communication and Interpersonal Relationship building skills
- Strong Troubleshooting and problem solving skills
- Ability to negotiate and offer alternatives to the client on setting up the appropriate integration and risk logic
- Ability to communicate with client’s staff at Networking and Software Integration level.
- Experience with creating reports for analytical purposes is a plus
- Previous experience with XML/JSON is a plus
- Good understanding of HTTP / HTTPS / SFTP is a plus
- Be able to read through and understand error log files (troubleshoot).
- Online Credit Card processing, chargeback, and fraud analysis experience is a plus
Benefits
- Disablement Insurance
- Paid Parental Leave
- Paid Secondary Carer’s Leave
- Discounted Health Insurance
- 10% Superannuation Contribution
- Health & Wellness Insurance
- Flexible Working Arrangements
- Tuition Reimbursement
- Training & Career Development Opportunities
Customer Care Professionals
American Express Customer Care Professionals serve as the face of our brand by delivering extraordinary customer care through relationship building. . Our unique servicing philosophy, Relationship Care® puts your passion to serve – and your personality – at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.
In this opportunity, you will ensure extraordinary customer service by promptly and accurately responding to phone calls from existing customers, making it easy for them to do business with us, recognizing their value and solving their issues. As a Customer Care Professional, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the Card Member, reinforcing benefits including on relevant products and services that contribute to the growth of the Canadian market.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Qualifications
Here are the skills and experiences we are looking for. Do these describe you?
- Exceptional ability to connect and engage people
- Passion to succeed
- Exceptional Communications Skills – Articulate and influential
- Great problem solving skills
- Results driven
- Ability to multi task and identify opportunities
- Resourceful
- Bilingual French/English
American Express Application Form/PDF
You can check whether there is printable application form available for American Express and you can download it if there is one. You can either submit the application form in person or you can send it via email.
How to Apply for American Express Jobs;